1Definitions
- Application: the “Flash Chrono” mobile software, published by the company of the same name.
- Customer: any user who has purchased credits on the website or via the application.
- Credit: a virtual unit equivalent to one bib assigned before the start of a race.
- Event: a set of races timed and organised via Flash Chrono.
2Product sold: credits
How it works
- 1 credit = 1 bib assigned to a participant at the start.
- The validity period of credits varies depending on the pack chosen.
- They are linked to the customer account and non-transferable.
- They can be used on one or more events without restriction.
- The balance of remaining credits is visible in real time in the application.
Conditions of use
- Credits cannot be exchanged, transferred or converted into currency.
- Any credit used during an event (even a test or cancelled event) is permanently deducted.
3Main features
Each user has a personal account allowing them:
- To create and configure their events and races;
- To add participants;
- To generate QR code bibs in PDF format on demand;
- To invite volunteers to join their event;
- To time their races;
- To produce and distribute filterable rankings.
4Prices
Prices are expressed in euros inclusive of tax, VAT included at the rate in force.
Flash Chrono reserves the right to change its prices at any time, without retroactive effect on orders already confirmed.
Prices decrease with volume in order to favour regular organisers.
5Ordering
Orders may be placed:
- Directly from the mobile application;
- Or via the website www.flash-chrono.com.
Any order becomes firm and final once payment has been validated.
A confirmation email is automatically sent to the customer.
Flash Chrono reserves the right to refuse any order in the event of a payment incident or suspected fraud.
6Payment terms
Payment is made by bank card or any other secure method offered in the application or on the website.
Payments are handled by an approved provider (STRIPE) guaranteeing the security of transactions.
Flash Chrono never has access to the customer’s banking details.
Invoices are generated automatically and available in PDF format.
7Delivery of credits
Credits are credited to the user account immediately after payment is confirmed.
The customer can then use them without delay to organise their events.
8Right of withdrawal
In accordance with Article L221-28 of the Code de la consommation (French Consumer Code), the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with the consumer’s agreement.
Accordingly, as soon as the credits are credited to the customer account, the order becomes final, firm and non-refundable.
9Liability
Flash Chrono guarantees the correct allocation of purchased credits and their operation within the application.
However, the company cannot be held liable in the event of:
- Incorrect or abusive use of the service;
- Loss of data attributable to the user;
- Technical failure of the phone, the network or a third-party service;
- Malfunction, illegibility or deterioration of physical QR codes not supplied by Flash Chrono;
- Or any case of force majeure within the meaning of French law.
Flash Chrono’s liability, whatever the cause, is limited to the amount of the order concerned.
10Personal data
The data collected when placing an order is processed in accordance with the General Data Protection Regulation (GDPR).
It is used solely for managing orders and the proper operation of the application.
It is neither resold nor passed on to third parties.
The customer may exercise their rights of access, rectification and erasure at any time at: contact@flash-chrono.com
11Customer service
For any question, access difficulty or support request, the customer may contact customer service by email at: contact@flash-chrono.com
12Force majeure
Neither party may be held liable for a failure due to an unforeseeable and external event (natural disaster, general outage, war, strike, etc.).
Obligations are then suspended for the duration of the event.
13Intellectual property
All elements of the Flash Chrono application (visuals, text, code, logos, features and others) are protected by copyright.
Any reproduction, distribution or use without written authorisation is strictly prohibited.
14Governing law and disputes
These Terms of Sale are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action.
Failing that, the French courts shall have sole jurisdiction.
15Changes to these terms
Flash Chrono reserves the right to amend these Terms of Sale at any time.
Users will be informed when the application is updated or via the official website.
16Contact
Text taken from the current page flash-chrono.com/cgv.
The French version of this document prevails in case of discrepancy.